Yez Privacy Policy

1. Introduction

We (“we”, “us”, “our”) value your privacy and are committed to protecting the personal data you provide when you purchase, install, or use the eSIM product “Yez” (the “Service”). This Privacy Policy explains what personal data we collect, how we use it, and what rights you have.

2. Data Controller & Applicability

When you purchase or use the Service, we act as the data controller responsible for your personal data. This policy applies to all users of the Service, including individuals who purchase eSIMs, use our website/app, or interact with our customer support.

3. What Personal Data We Collect

We collect various categories of data depending on how you interact with us:

• Account & Customer Data: when you purchase a plan — full name, country of residence, address (if required), contact information (email, phone number), payment information, device details (e.g. model, device type), and any identity verification documents if required (passport, driver’s license, etc.).
• Usage & Device Data: when you visit our website or use the Service — IP address, device type, browser or OS, location data, time and date of accesses, interactions on the site.
• Service Use Data: data about your use of the Service (e.g. activation status, plan details, device compatibility, technical data required to provide connectivity) for delivering and managing the Service.

4. How We Collect Data

We collect data:

• directly from you when you provide it (e.g. purchasing, registering, contacting support),
• automatically when you visit or use our website/app (cookies, logs, technical data),
• from third parties when necessary (e.g. payment processors, identity verification services).

5. Purposes of Processing & Legal Bases

We process your personal data for the following purposes:

• To provide and maintain the Service: process your purchase, deliver the eSIM profile, activate service, and ensure functionality.
• To manage your account, handle billing and payments, respond to support requests or inquiries and any after sales services.
• To provide you access to the website and application.
• To comply with legal or regulatory obligations (for example, identity verification or lawful-intercept requests, where required).
• For security, fraud prevention, abuse detection, and to safeguard the Service and our users.
• To monitor and analyze usage of our website/app, improve and personalise our offerings, and for internal business operations. This includes conducting any surveys and market research.
• To send you service related notifications, administrative messages, and promotional or marketing communications, where permitted, about our products, offers and updates.
• To carry out any other activities necessary to the running of our business such as system testing, quality control, staff training and network monitoring.

6. Data Sharing & Disclosure

We may share your personal data:

• with our service providers (e.g. payment processors, identity verification, infrastructure providers) and our affiliated companies for the purposes above, under confidentiality obligations. This includes any and all third party service providers and advisors.
• when required by law or to comply with legal requests (e.g. law enforcement, regulatory requirements), in which case we will only disclose what is legally necessary.
• in connection with a business transfer (e.g. merger, acquisition), in which case personal data may be transferred with the business under the same protections.
• with mobile network operators and telecommunication partners as necessary to enable connectivity, verify activation and ensure service quality.
• for fraud prevention, cybersecurity or analytical purposes in order to protect our systems, improve performance and ensure responsible use of the Service.

7. Data Retention

We retain your personal data for as long as needed to provide the Service, fulfil contractual obligations, comply with legal requirements, and for any period needed for security and abuse prevention. If you request account closure or deletion, we will remove or anonymize your personal data unless retention is required by law.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure data storage, access controls, and internal security policies.

9. Your Rights & Choices

You have the right:

• to access the personal data we hold about you,
• to correct or update inaccurate or incomplete data,
• to request deletion of your personal data (subject to legal or contractual obligations),
• to object or restrict processing under certain circumstances,
• to withdraw consent where processing is based on consent,
• to lodge a complaint with a relevant supervisory authority.

You can exercise your rights by contacting us at support@yezesim.com.

10. International Transfers

If data is transferred internationally (for example, across jurisdictions), we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws (e.g. data-protection regulations). Any customers residing in the European Union should note that personal data may be transferred outside the European Economic Area (“EEA”) in countries with laws and practices that do not contain equivalent data protection rights for your personal data. If we transfer your personal information out of the EEA, we will utilize recognized safeguards like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you by posting the new policy on our website, indicating the “Last updated” date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or your personal data, you can contact us at:

support@yezesim.com